Shipping & Return Policy

Thank you for shopping at AppleVTech.

If you are not entirely satisfied with your purchase, we’re here to help.

AppleVTech offers 60-days exchange warranty on all products listed on our website. Products may be exchanged or returned for a refund if subjected. Defective product must be returned within 7 days of the date that the item is DELIVERED, otherwise it will not be subjected to refund or exchange.

In order to return a defective product, RMA (Return Merchandise Authorization) must be obtained by the buyer. All unauthorized returns will not be subjected to processing and the package(s) will be refused back to the customers promptly. Return processing may take up to 5 – 7 business days from the time your return is received. Please notice that the replacement product will not be shipped or refund will not be issued until the original item is received and inspected! If a working item is returned, it will be subjected to 25% restocking fee.

!! Warranty Will Be voided if the Warranty Sticker(s) has been broken or removed !!

 

 

Unfortunately products will not be eligible for a return/exchange if:

  • The product was not purchased in the last 60 days
  • Product is not returned in proper packaging and subjected to physical abuse or damage (unless the damage occurred during the shipping process, in this case please contact us immediately for assistance – within 3 days).
  • Serial number of the product does not match the one recorded in our Database.
  • Product does not contain the warranty label(s) implied by us prior to shipping

Return Merchandise Authorization (RMA) must be obtained by customers prior to the return.

Product Condition

Products will be sold as Used or Refurbished depending on the availability of the items.  it is strongly recommended to check the condition and availability of the items prior to the placement of any order.

You may contact us at:

  • Phone —————————————— 1(818) 293-3226
  • Email ——————————————- info@applepartsellers.com

 

Returns

Please make sure that your return package(s) meet the following criteria

  • The damaged item(s)
  • Receipt or proof of purchase
  • Obtained Return Merchandise Authorization – RMA. (We strongly suggest our customers to mention the RMA number outside of the Return Packaging for faster processing)

Products that do not meet these criteria will not be considered for return.

 

To obtain a Return Merchandise Authorization (RMA), contact us at:

  • Phone —————————————— 1(818) 293-3226
  • Email ——————————————- info@applepartsellers.com

Registered customers (customers with active account created on our website) will find it easier to login to their accounts and follow the easy return process offered on our website.

Send the product to:

8522 Foothill Blvd. Suite 204
Sunland, CA 91040
United States

 

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from AppleVTech.

Damaged items

If you received a damaged product, please notify us immediately  for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Shipping & Delivery

AppleVTech offers a convenient shipping experience to all of the customers located both domestically or abroad. We ship merchandise to locations within the United States and U.S. territories, including Hawaii, Alaska, Puerto Rico, Guam, and the US Virgin Islands. We also ship products internationally to all locations and our customers will have the opportunity to choose the shipping method upon the purchase.

AppleVTech is strongly committed to make the shipping process fast and hassle-free for our customers. However, we acquire 24 to 48 hours of processing time for all purchases made on our website. In-stock item(s) will be shipped within 4-7 Business days of the purchase. Please pay attention that you are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from AppleVTech.

In order to offer the maximum protection to our customers, all orders above 99.99$ will only be shipped to the billing address provided by buyers upon the purchase.

Product Condition

The condition of our product is tightly considered based on the availability. It may be new, Used or refurbished. Discontinued or back-ordered product may be temporarily or permanently unavailable for the sell. However our customers will be notify (either via Email or phone call) if a product is considered to be back-ordered or discontinued immediately!

Change of Policy
AppleVTech Inc. may change this policy from time to time. Any changes will be posted to this site, so we encourage you to review our privacy policy from time to time.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

 

RMA (Return Merchandise Authorization)

In order to return a defective product, RMA (Return Merchandise Authorization) must be obtained by the buyer. All unauthorized returns will not be subjected to processing and the package(s) will be refused back to the customers promptly.

Return processing may take up to 5 – 7 business days from the time your return is received. Please notice that the replacement product will not be shipped and/or refund will not be issued until the original item is received and inspected! If a working item is returned, it will be subjected to 25% restocking fee.

 

To obtain a Return Merchandise Authorization (RMA), contact us:

  • By phone number ——————————– 1(818) 293-3226
  • By email ——————————————- info@applepartsellers.com

 

The following criteria will be followed in rejecting returns and refusing credit:

  • Products which are improperly packaged
  • Products returned to AppleVTech in non-qualified shipping container
  • Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering
  • Products with any standard certification labels removed (UL listing, capacity, brand name, UPC code)
  • Products or packages with bar-code label removed
  • Products with SERIAL NUMBER which does not match SERIAL NUMBER on package or invoice (AppleVTech maintains serial number tracking)
  • DAMAGE: Cracked components or damage to any circuit boards
  • DAMAGE: Any dents, scratches, defacement or abuse of base casting
  • DAMAGE: Torn or punctured tape seals
  • DAMAGE: Loose, damaged or removed screws/fasteners
  • Product Categories: CPU’s, notebooks and other items so labeled with a security seal will not be accepted for return